Refund policy
Yes. For Return and refund policy, I’d use a simple policy suitable for Ausneedz while preserving customers’ rights under Australian Consumer Law.
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Returns & Refunds Policy
At Ausneedz, we want you to be happy with your purchase.
Change of mind
We accept change-of-mind return requests within 14 days of delivery. Items must be unused, in their original condition and, where applicable, in their original packaging.
Customers are responsible for return shipping costs for change-of-mind returns. Please contact us before returning an item so we can provide return instructions and the correct return address.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible with your order number and photos or other relevant information.
Depending on the circumstances, we may arrange a replacement, refund, repair or another appropriate remedy.
Refunds
Once an approved return is received and assessed, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Your bank or payment provider may take additional time to process the refund.
Order cancellations
If you need to cancel or change an order, please contact us as soon as possible. Once an order has entered processing or has been dispatched, we may not be able to cancel or modify it.
Australian Consumer Law
Nothing in this policy excludes or limits any rights or remedies you may have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
Contact us
For return or refund requests, please contact Ausneedz at: support@ausneedz.com